Policies

If you are unable to keep your reservation, please cancel a day in advance to avoid a

"Cancellation Fee." Same day cancellations will result in a "Cancellation Fee" which is equivalent

to an hour at the UNRESERVED rate for the number of children that are reserved.

If you are running more than 15 minutes late, please call us at 910-758-1055. When you arrive late

without calling ahead, your reservation may no longer be available. Late arrivals that are

accepted must understand that the original pickup time stands. Oftentimes, there is another

family scheduled to arrive when your original reservation is scheduled to end. Adhering to the

requested reservation time is critical, as persons picking up late or extending without prior

consent can compromise ratio requirements.

Families that "No Show" will incur a "No Show" Fee. The " No Show" Fee will be equivalent to the

rate of the scheduled reservation.